Introduction
At Baseguard, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our zero-trust mesh VPN service ("Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use the Service.
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
Information We Collect
We collect information that you provide directly to us, information we obtain automatically when you use our Service, and information from third-party sources. The types of information we may collect include:
Account Information
- Name, email address, and contact information
- Organization name and billing information
- Authentication credentials and security settings
- User preferences and configuration settings
Usage Information
- Connection logs and network activity metadata
- Device information (operating system, device type, unique identifiers)
- IP addresses and location data
- Performance metrics and diagnostic data
Communication Information
- Support requests and customer service interactions
- Feedback and survey responses
- Email communications and preferences
Important: We do not log, track, or store the content of your network traffic. Our zero-trust architecture ensures that your data remains encrypted and private at all times.
How We Use Your Information
We use the information we collect for various purposes, including:
- Providing, operating, and maintaining our Service
- Processing your transactions and managing your account
- Improving, personalizing, and expanding our Service
- Understanding and analyzing how you use our Service
- Developing new products, services, features, and functionality
- Communicating with you for customer service, updates, and marketing purposes
- Detecting, preventing, and addressing technical issues and security threats
- Complying with legal obligations and enforcing our policies
- Facilitating peer-to-peer connections within your organization
- Managing access controls and authentication
Data Sharing and Disclosure
We may share your information in the following situations:
With Your Consent
We may share your information with third parties when you have given us explicit consent to do so.
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Business Transfers
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business, your information may be transferred to the acquiring entity.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency), or to protect our rights, privacy, safety, or property, or that of our users or the public.
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- End-to-end encryption for all network traffic
- Secure data storage with encryption at rest
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Employee training on data protection and security practices
- Incident response and breach notification procedures
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
Your Rights and Choices
Depending on your location and applicable laws, you may have certain rights regarding your personal information, including:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your information in a portable format
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing your information
- Withdrawal: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at legal@baseguard.net. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider:
- The amount, nature, and sensitivity of the information
- The purposes for which we process the information
- Legal, regulatory, tax, accounting, or other compliance requirements
- Business and operational needs
When we no longer need your information, we will securely delete or anonymize it.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those in your jurisdiction.
If you are located outside the United States and choose to provide information to us, please note that we transfer the information, including personal information, to the United States and process it there. We implement appropriate safeguards to ensure your information receives an adequate level of protection.
Children's Privacy
Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
We will also notify you via email and/or a prominent notice on our Service prior to the change becoming effective. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this document, please contact us at: